{"id":10428,"date":"2023-09-10T13:18:37","date_gmt":"2023-09-10T17:18:37","guid":{"rendered":"https:\/\/paulaspetsitting.computerstogo.cloud\/?page_id=10428"},"modified":"2025-08-15T15:41:37","modified_gmt":"2025-08-15T19:41:37","slug":"faq","status":"publish","type":"page","link":"https:\/\/paulaspetsitting.com\/index.php\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div data-colibri-id=\"10428-c1\" class=\"style-1315 style-local-10428-c1 position-relative\">\n  <!---->\n  <div data-colibri-component=\"section\" data-colibri-id=\"10428-c2\" id=\"reusable-sections\" class=\"h-section h-section-global-spacing d-flex align-items-lg-center align-items-md-center align-items-center style-1316 style-local-10428-c2 position-relative\">\n    <!---->\n    <!---->\n    <div class=\"h-section-grid-container h-section-boxed-container\">\n      <!---->\n      <div data-colibri-id=\"10428-c3\" class=\"h-row-container gutters-row-lg-2 gutters-row-md-2 gutters-row-2 gutters-row-v-lg-2 gutters-row-v-md-2 gutters-row-v-2 style-1317 style-local-10428-c3 position-relative\">\n        <!---->\n        <div class=\"h-row justify-content-lg-center justify-content-md-center justify-content-center align-items-lg-stretch align-items-md-stretch align-items-stretch gutters-col-lg-2 gutters-col-md-2 gutters-col-2 gutters-col-v-lg-2 gutters-col-v-md-2 gutters-col-v-2\">\n          <!---->\n          <div class=\"h-column h-column-container d-flex h-col-lg-auto h-col-md-auto h-col-auto style-1318-outer style-local-10428-c4-outer\">\n            <div data-colibri-id=\"10428-c4\" class=\"d-flex h-flex-basis h-column__inner h-px-lg-2 h-px-md-2 h-px-2 v-inner-lg-2 v-inner-md-2 v-inner-2 style-1318 style-local-10428-c4 position-relative\">\n              <!---->\n              <!---->\n              <div class=\"w-100 h-y-container h-column__content h-column__v-align flex-basis-100 align-self-lg-start align-self-md-start align-self-start\">\n                <!---->\n                <div data-colibri-id=\"10428-c5\" class=\"h-row-container gutters-row-lg-0 gutters-row-md-0 gutters-row-0 gutters-row-v-lg-2 gutters-row-v-md-2 gutters-row-v-2 style-1320 style-local-10428-c5 position-relative\">\n                  <!---->\n                  <div class=\"h-row justify-content-lg-center justify-content-md-center justify-content-center align-items-lg-stretch align-items-md-stretch align-items-stretch gutters-col-lg-0 gutters-col-md-0 gutters-col-0 gutters-col-v-lg-2 gutters-col-v-md-2 gutters-col-v-2\">\n                    <!---->\n                    <div class=\"h-column h-column-container d-flex h-col-lg-auto h-col-md-auto h-col-auto style-1321-outer style-local-10428-c6-outer\">\n                      <div data-colibri-id=\"10428-c6\" class=\"d-flex h-flex-basis h-column__inner h-px-lg-0 h-px-md-0 h-px-0 v-inner-lg-0 v-inner-md-0 v-inner-0 style-1321 style-local-10428-c6 position-relative\">\n                        <!---->\n                        <!---->\n                        <div class=\"w-100 h-y-container h-column__content h-column__v-align flex-basis-100 align-self-lg-start align-self-md-start align-self-start\">\n                          <!---->\n                          <div data-toggle=\"false\" data-is-preview=\"true\" data-colibri-component=\"accordion\" data-colibri-id=\"10428-c7\" class=\"h-accordion style-1322 style-local-10428-c7 h-overflow-hidden position-relative h-element\">\n                            <!---->\n                            <div data-colibri-id=\"10428-c8\" class=\"h-accordion-item h-accordion-item-first-child style-1323 style-local-10428-c8 position-relative h-element\">\n                              <!---->\n                              <a data-open-by-default=\"false\" href=\"#10428-c8\" class=\"h-accordion-item-title d-flex align-items-center h-global-transition\">\n                                <div class=\"h-accordion-item-title-normal-icon h-accordion-item-title-icon\"><span class=\"h-svg-icon\"><!--Icon by Font Awesome (https:\/\/fontawesome.com)-->\n    <svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"plus\" viewBox=\"0 0 1408 1896.0833\">\n      <path d=\"M1408 736v192q0 40-28 68t-68 28H896v416q0 40-28 68t-68 28H608q-40 0-68-28t-28-68v-416H96q-40 0-68-28T0 928V736q0-40 28-68t68-28h416V224q0-40 28-68t68-28h192q40 0 68 28t28 68v416h416q40 0 68 28t28 68z\"><\/path>\n    <\/svg><\/span><\/div>\n                                <div class=\"h-accordion-item-title-active-icon h-accordion-item-title-icon\"><span class=\"h-svg-icon\"><!--Icon by Font Awesome (https:\/\/fontawesome.com)-->\n    <svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"minus\" viewBox=\"0 0 1408 1896.0833\">\n      <path d=\"M1408 736v192q0 40-28 68t-68 28H96q-40 0-68-28T0 928V736q0-40 28-68t68-28h1216q40 0 68 28t28 68z\"><\/path>\n    <\/svg><\/span><\/div> <span>What does it mean that you are &#8220;Bonded and Insured&#8221;?<\/span><\/a>\n                              <div id=\"10428-c8\" class=\"h-accordion-item-content__container\">\n                                <div class=\"w-100 h-y-container h-accordion-item-content\">\n                                  <!---->\n                                  <div data-colibri-id=\"10428-c9\" class=\"h-text h-text-component style-1903 style-local-10428-c9 position-relative h-element\">\n                                    <!---->\n                                    <!---->\n                                    <div class=\"\">\n                                      <ul>\n                                        <li>A Liability insurance policy protects a business owner in case they are liable for accidental damage or injury that they cause while caring for pets in your home.<\/li>\n                                        <li>Bonding means that the job that the sitter has been hired to do is performed and that the customer is protected against losses from theft or damage done by a company\u2019s employees or contractors.<\/li>\n                                        <li>Our Insurance is specific to the Pet industry.<\/li>\n                                      <\/ul>\n                                    <\/div>\n                                  <\/div>\n                                <\/div>\n                              <\/div>\n                            <\/div>\n                            <div data-colibri-id=\"10428-c10\" class=\"h-accordion-item style-1325 style-local-10428-c10 position-relative h-element\">\n                              <!---->\n                              <a data-open-by-default=\"false\" href=\"#10428-c10\" class=\"h-accordion-item-title d-flex align-items-center h-global-transition\">\n                                <div class=\"h-accordion-item-title-normal-icon h-accordion-item-title-icon\"><span class=\"h-svg-icon\"><!--Icon by Font Awesome (https:\/\/fontawesome.com)-->\n    <svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"plus\" viewBox=\"0 0 1408 1896.0833\">\n      <path d=\"M1408 736v192q0 40-28 68t-68 28H896v416q0 40-28 68t-68 28H608q-40 0-68-28t-28-68v-416H96q-40 0-68-28T0 928V736q0-40 28-68t68-28h416V224q0-40 28-68t68-28h192q40 0 68 28t28 68v416h416q40 0 68 28t28 68z\"><\/path>\n    <\/svg><\/span><\/div>\n                                <div class=\"h-accordion-item-title-active-icon h-accordion-item-title-icon\"><span class=\"h-svg-icon\"><!--Icon by Font Awesome (https:\/\/fontawesome.com)-->\n    <svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"minus\" viewBox=\"0 0 1408 1896.0833\">\n      <path d=\"M1408 736v192q0 40-28 68t-68 28H96q-40 0-68-28T0 928V736q0-40 28-68t68-28h1216q40 0 68 28t28 68z\"><\/path>\n    <\/svg><\/span><\/div> <span>Tell me about your Pet Care Providers<\/span><\/a>\n                              <div id=\"10428-c10\" class=\"h-accordion-item-content__container\">\n                                <div class=\"w-100 h-y-container h-accordion-item-content\">\n                                  <!---->\n                                  <div data-colibri-id=\"10428-c11\" class=\"h-text h-text-component style-1903 style-local-10428-c11 position-relative h-element\">\n                                    <!---->\n                                    <!---->\n                                    <div class=\"\">\n                                      <ul>\n                                        <li>We ONLY hire dedicated Pet Care Professionals. We work with Pet Care Providers who have practical experience in the pet care field and view their time with Paula\u2019s Pet Sitting as a career choice, not a stop on the\n                                          way to another job.<\/li>\n                                        <li>We have a screening process which includes a face-to-face interview, followed by reference checks, followed by a complete criminal history and background check. All sitters are then hired on a trial basis until\n                                          we have followed up with enough clients to ensure that they are an excellent fit for Paula\u2019s Pet Sitting.<\/li>\n                                        <li>All our workers are covered by Liability Insurance and Bonding through \u201cKennel Pro\u201d.<\/li>\n                                        <li>We do pre-employment drug screening and random drug testing of our workers.<\/li>\n                                        <li>We offer training on a regular basis and encourage our sitters to share concerns with our team so that we can spot problems or address issues as they come up. All of our Pet Care Providers have completed training\n                                          through \u201cFetchFind\u201d, which is an online training program for Pet Professionals. Some of the courses completed are: \u201cSafe Handling Procedures\u201d, \u201cCalming Signals\u201d, \u201cNose To Tail Check\u201d, \u201cBody Language Basics\u201d and\n                                          \u201cEquipment 101\u201d. This training is ongoing, with new courses introduced each month.<\/li>\n                                      <\/ul>\n                                    <\/div>\n                                  <\/div>\n                                <\/div>\n                              <\/div>\n                            <\/div>\n                            <div data-colibri-id=\"10428-c12\" class=\"h-accordion-item style-1327 style-local-10428-c12 position-relative h-element\">\n                              <!---->\n                              <a data-open-by-default=\"false\" href=\"#10428-c12\" class=\"h-accordion-item-title d-flex align-items-center h-global-transition\">\n                                <div class=\"h-accordion-item-title-normal-icon h-accordion-item-title-icon\"><span class=\"h-svg-icon\"><!--Icon by Font Awesome (https:\/\/fontawesome.com)-->\n    <svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"plus\" viewBox=\"0 0 1408 1896.0833\">\n      <path d=\"M1408 736v192q0 40-28 68t-68 28H896v416q0 40-28 68t-68 28H608q-40 0-68-28t-28-68v-416H96q-40 0-68-28T0 928V736q0-40 28-68t68-28h416V224q0-40 28-68t68-28h192q40 0 68 28t28 68v416h416q40 0 68 28t28 68z\"><\/path>\n    <\/svg><\/span><\/div>\n                                <div class=\"h-accordion-item-title-active-icon h-accordion-item-title-icon\"><span class=\"h-svg-icon\"><!--Icon by Font Awesome (https:\/\/fontawesome.com)-->\n    <svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"minus\" viewBox=\"0 0 1408 1896.0833\">\n      <path d=\"M1408 736v192q0 40-28 68t-68 28H96q-40 0-68-28T0 928V736q0-40 28-68t68-28h1216q40 0 68 28t28 68z\"><\/path>\n    <\/svg><\/span><\/div> <span>What hours are you open?<\/span><\/a>\n                              <div id=\"10428-c12\" class=\"h-accordion-item-content__container\">\n                                <div class=\"w-100 h-y-container h-accordion-item-content\">\n                                  <!---->\n                                  <div data-colibri-id=\"10428-c13\" class=\"h-text h-text-component style-1903 style-local-10428-c13 position-relative h-element\">\n                                    <!---->\n                                    <!---->\n                                    <div class=\"\">\n                                      <ul>\n                                        <li>We care for animals 7 days a week, 7 am to 9 pm.<\/li>\n                                        <li>Our business hours are Monday through Friday, 8 a.m. to 5 p.m. for scheduling and registration questions.<\/li>\n                                        <li>Prospective clients may call 989-513-7937 during these hours to speak with our office manager regarding our offered services.<\/li>\n                                        <li>For clients with pets actively in our care, please communicate with us via the \u201cTime To Pet\u201d software in the \u201cConversation\u201d tab. By communicating in \u201cTime To Pet\u201d we create a permanent record of care requests and\n                                          all assigned caregivers can see this conversation.<\/li>\n                                      <\/ul>\n                                    <\/div>\n                                  <\/div>\n                                <\/div>\n                              <\/div>\n                            <\/div>\n                            <div data-colibri-id=\"10428-c14\" class=\"h-accordion-item style-1845 style-local-10428-c14 position-relative h-element\">\n                              <!---->\n                              <a data-open-by-default=\"false\" href=\"#10428-c14\" class=\"h-accordion-item-title d-flex align-items-center h-global-transition\">\n                                <div class=\"h-accordion-item-title-normal-icon h-accordion-item-title-icon\"><span class=\"h-svg-icon\"><!--Icon by Font Awesome (https:\/\/fontawesome.com)-->\n    <svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"plus\" viewBox=\"0 0 1408 1896.0833\">\n      <path d=\"M1408 736v192q0 40-28 68t-68 28H896v416q0 40-28 68t-68 28H608q-40 0-68-28t-28-68v-416H96q-40 0-68-28T0 928V736q0-40 28-68t68-28h416V224q0-40 28-68t68-28h192q40 0 68 28t28 68v416h416q40 0 68 28t28 68z\"><\/path>\n    <\/svg><\/span><\/div>\n                                <div class=\"h-accordion-item-title-active-icon h-accordion-item-title-icon\"><span class=\"h-svg-icon\"><!--Icon by Font Awesome (https:\/\/fontawesome.com)-->\n    <svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"minus\" viewBox=\"0 0 1408 1896.0833\">\n      <path d=\"M1408 736v192q0 40-28 68t-68 28H96q-40 0-68-28T0 928V736q0-40 28-68t68-28h1216q40 0 68 28t28 68z\"><\/path>\n    <\/svg><\/span><\/div> <span>What are the benefits of using an In-Home, Professional Pet Sitting Service?<\/span><\/a>\n                              <div id=\"10428-c14\" class=\"h-accordion-item-content__container\">\n                                <div class=\"w-100 h-y-container h-accordion-item-content\">\n                                  <!---->\n                                  <div data-colibri-id=\"10428-c15\" class=\"h-text h-text-component style-1903 style-local-10428-c15 position-relative h-element\">\n                                    <!---->\n                                    <!---->\n                                    <div class=\"\">\n                                      <p><span style=\"font-weight: 400; font-size: 15px; font-family: &quot;Segoe UI Historic&quot;, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; color: rgb(5, 5, 5);\">Once you experience professional pet care in your home, you&#8217;ll never worry about being away from your pet again. Benefits to your pets include:<\/span><\/p>\n                                      <ul>\n                                        <li><span style=\"font-weight: 400; font-size: 15px; font-family: &quot;Segoe UI Historic&quot;, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; color: rgb(5, 5, 5);\">Staying at home in their safe, secure environment.<\/span><\/li>\n                                        <li><span style=\"font-weight: 400; font-size: 15px; font-family: &quot;Segoe UI Historic&quot;, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; color: rgb(5, 5, 5);\">Being surrounded by familiar sights, smells, and sounds.<\/span><\/li>\n                                        <li><span style=\"font-weight: 400; font-size: 15px; font-family: &quot;Segoe UI Historic&quot;, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; color: rgb(5, 5, 5);\">Following their regular diet and exercise routine.<\/span><\/li>\n                                        <li><span style=\"font-weight: 400; font-size: 15px; font-family: &quot;Segoe UI Historic&quot;, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; color: rgb(5, 5, 5);\">Receiving love and personal attention.<\/span><\/li>\n                                        <li><span style=\"font-weight: 400; font-size: 15px; font-family: &quot;Segoe UI Historic&quot;, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; color: rgb(5, 5, 5);\">Maintaining medical care when required.<\/span><\/li>\n                                        <li><span style=\"font-weight: 400; font-size: 15px; font-family: &quot;Segoe UI Historic&quot;, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; color: rgb(5, 5, 5);\">Having someone responsible in case of an emergency.<\/span><\/li>\n                                        <li><span style=\"font-weight: 400; font-size: 15px; font-family: &quot;Segoe UI Historic&quot;, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; color: rgb(5, 5, 5);\">Eliminating the trauma of travel or an unfamiliar environment.<\/span><\/li>\n                                        <li><span style=\"font-weight: 400; font-size: 15px; font-family: &quot;Segoe UI Historic&quot;, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; color: rgb(5, 5, 5);\">Helping to ensure good health (no exposure to other animals&#8217; illnesses or parasites).<\/span><\/li>\n                                      <\/ul>\n                                      <p><span style=\"font-weight: 400; font-size: 15px; font-family: &quot;Segoe UI Historic&quot;, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; color: rgb(5, 5, 5);\">Benefits for the pet parent include:<\/span><\/p>\n                                      <ul>\n                                        <li><span style=\"font-weight: 400; font-size: 15px; font-family: &quot;Segoe UI Historic&quot;, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; color: rgb(5, 5, 5);\">Knowing that your pet is in caring, loving hands<\/span><\/li>\n                                        <li><span style=\"font-weight: 400; font-size: 15px; font-family: &quot;Segoe UI Historic&quot;, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; color: rgb(5, 5, 5);\">Having the confidence that the pet sitter can deal with other issues &#8211; such as grooming, vet visits<\/span><\/li>\n                                        <li><span style=\"font-weight: 400; font-size: 15px; font-family: &quot;Segoe UI Historic&quot;, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; color: rgb(5, 5, 5);\">Eliminating the trauma of having to transport and leave your pet<\/span><\/li>\n                                        <li><span style=\"font-weight: 400; font-size: 15px; font-family: &quot;Segoe UI Historic&quot;, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; color: rgb(5, 5, 5);\">Not having to impose on family, friends, or neighbors.<\/span><\/li>\n                                        <li><span style=\"font-weight: 400; font-size: 15px; font-family: &quot;Segoe UI Historic&quot;, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; color: rgb(5, 5, 5);\">Feeling your home is more secure (with someone going in and out several times a day)<\/span><\/li>\n                                      <\/ul>\n                                      <p><span style=\"font-weight: 400; font-size: 131%; font-family: &quot;Segoe UI Historic&quot;, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; color: rgb(5, 5, 5);\">Why should you choose a Professional Pet Sitter?<\/span>\n                                        <span\n                                          style=\"font-weight: 400; font-size: 15px; font-family: &quot;Segoe UI Historic&quot;, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; color: rgb(5, 5, 5);\"> <\/span>\n                                      <\/p>\n                                      <p><span style=\"font-weight: 400; font-size: 15px; font-family: &quot;Segoe UI Historic&quot;, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; color: rgb(5, 5, 5);\">Not all pet sitters are created equal, nor are they all competent or professional. When hiring a pet sitter, ensuring you have chosen the right person to care for your beloved animal is vital. <\/span><\/p>\n                                      <p><span style=\"font-weight: 400; font-size: 15px; font-family: &quot;Segoe UI Historic&quot;, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; color: rgb(5, 5, 5);\">What sets Paula\u2019s Pet Sitting (PPS) apart:<\/span><\/p>\n                                      <ul>\n                                        <li><span style=\"font-weight: 400; font-size: 15px; font-family: &quot;Segoe UI Historic&quot;, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; color: rgb(5, 5, 5);\">PPS maintains accurate records and accountability through the Time To Pet Professional Pet Sitting software. Each pet has a detailed pet profile. Our staff provide detailed notes and pictures from each visit. These records are always available to the client through the APP or desktop version of our software. <\/span><\/li>\n                                        <li><span style=\"font-weight: 400; font-size: 15px; font-family: &quot;Segoe UI Historic&quot;, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; color: rgb(5, 5, 5);\">All visits are tracked via GPS tracking, proving that their pet sitter completed the visit. After each visit, our client can view the Google map showing the exact route of the dog walk or movement in the house and yard.<\/span><\/li>\n                                        <li><span style=\"font-weight: 400; font-size: 15px; font-family: &quot;Segoe UI Historic&quot;, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; color: rgb(5, 5, 5);\">All the staff at PPS are liability insured and bonded, drug tested, and criminal background checked to include random drug testing. All staff receive formal training in Pet 1st Aid, CPR, and animal behavior techniques.<\/span><\/li>\n                                        <li><span style=\"font-weight: 400; font-size: 15px; font-family: &quot;Segoe UI Historic&quot;, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; color: rgb(5, 5, 5);\">We take a team approach to pet care. If a staff member cannot complete a visit, other caregivers can step in to ensure your pet receives the best care. Additionally, our staff has 24-hour support from the admin staff; the pet care team helps each other by offering advice on any challenges.<\/span><\/li>\n                                        <li><span style=\"font-weight: 400; font-size: 15px; font-family: &quot;Segoe UI Historic&quot;, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; color: rgb(5, 5, 5);\">PPS takes a leadership role in the pet-sitting industry by networking with pet-sitting businesses nationwide to get ideas, ask questions, and stay informed. We support several animal rescue groups and assist with local fundraising events.<\/span><\/li>\n                                      <\/ul>\n                                      <p><span style=\"font-weight: 400; font-size: 15px; font-family: &quot;Segoe UI Historic&quot;, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; color: rgb(5, 5, 5);\">PPS is a locally owned business that has cared for Midland pets for over eight years. Please see our website to see why we are a safe and reliable resource for pet care, whether on vacation or working long hours.<\/span><\/p>\n                                    <\/div>\n                                  <\/div>\n                                <\/div>\n                              <\/div>\n                            <\/div>\n                            <div data-colibri-id=\"10428-c16\" class=\"h-accordion-item style-1329 style-local-10428-c16 position-relative h-element\">\n                              <!---->\n                              <a data-open-by-default=\"false\" href=\"#10428-c16\" class=\"h-accordion-item-title d-flex align-items-center h-global-transition\">\n                                <div class=\"h-accordion-item-title-normal-icon h-accordion-item-title-icon\"><span class=\"h-svg-icon\"><!--Icon by Font Awesome (https:\/\/fontawesome.com)-->\n    <svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"plus\" viewBox=\"0 0 1408 1896.0833\">\n      <path d=\"M1408 736v192q0 40-28 68t-68 28H896v416q0 40-28 68t-68 28H608q-40 0-68-28t-28-68v-416H96q-40 0-68-28T0 928V736q0-40 28-68t68-28h416V224q0-40 28-68t68-28h192q40 0 68 28t28 68v416h416q40 0 68 28t28 68z\"><\/path>\n    <\/svg><\/span><\/div>\n                                <div class=\"h-accordion-item-title-active-icon h-accordion-item-title-icon\"><span class=\"h-svg-icon\"><!--Icon by Font Awesome (https:\/\/fontawesome.com)-->\n    <svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"minus\" viewBox=\"0 0 1408 1896.0833\">\n      <path d=\"M1408 736v192q0 40-28 68t-68 28H96q-40 0-68-28T0 928V736q0-40 28-68t68-28h1216q40 0 68 28t28 68z\"><\/path>\n    <\/svg><\/span><\/div> <span>How do I get started with services?<\/span><\/a>\n                              <div id=\"10428-c16\" class=\"h-accordion-item-content__container\">\n                                <div class=\"w-100 h-y-container h-accordion-item-content\">\n                                  <!---->\n                                  <div data-colibri-id=\"10428-c17\" class=\"h-text h-text-component style-1903 style-local-10428-c17 position-relative h-element\">\n                                    <!---->\n                                    <!---->\n                                    <div class=\"\">\n                                      <ul>\n                                        <li>Click on the \u201cClient Portal\u201d button at the top of each page of the Paula\u2019s Pet Sitting Website. This sends a message to our Office Manager who will help you get registered. OR:<\/li>\n                                        <li>Call our Office Manager at 989-513-7937. She will be happy to answer any questions you may have about our services. When you are ready, she will email you the link to register on our Pet Sitting Software called\n                                          \u201cTime To Pet\u201d.<\/li>\n                                        <li>After you are registered our Office Manager will schedule a \u201cMeet and Greet\u201d at your home so that you can meet your Pet Care Team.<\/li>\n                                      <\/ul>\n                                    <\/div>\n                                  <\/div>\n                                <\/div>\n                              <\/div>\n                            <\/div>\n                            <div data-colibri-id=\"10428-c18\" class=\"h-accordion-item style-1331 style-local-10428-c18 position-relative h-element\">\n                              <!---->\n                              <a data-open-by-default=\"false\" href=\"#10428-c18\" class=\"h-accordion-item-title d-flex align-items-center h-global-transition\">\n                                <div class=\"h-accordion-item-title-normal-icon h-accordion-item-title-icon\"><span class=\"h-svg-icon\"><!--Icon by Font Awesome (https:\/\/fontawesome.com)-->\n    <svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"plus\" viewBox=\"0 0 1408 1896.0833\">\n      <path d=\"M1408 736v192q0 40-28 68t-68 28H896v416q0 40-28 68t-68 28H608q-40 0-68-28t-28-68v-416H96q-40 0-68-28T0 928V736q0-40 28-68t68-28h416V224q0-40 28-68t68-28h192q40 0 68 28t28 68v416h416q40 0 68 28t28 68z\"><\/path>\n    <\/svg><\/span><\/div>\n                                <div class=\"h-accordion-item-title-active-icon h-accordion-item-title-icon\"><span class=\"h-svg-icon\"><!--Icon by Font Awesome (https:\/\/fontawesome.com)-->\n    <svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"minus\" viewBox=\"0 0 1408 1896.0833\">\n      <path d=\"M1408 736v192q0 40-28 68t-68 28H96q-40 0-68-28T0 928V736q0-40 28-68t68-28h1216q40 0 68 28t28 68z\"><\/path>\n    <\/svg><\/span><\/div> <span>Do you charge more during the holidays?<\/span><\/a>\n                              <div id=\"10428-c18\" class=\"h-accordion-item-content__container\">\n                                <div class=\"w-100 h-y-container h-accordion-item-content\">\n                                  <!---->\n                                  <div data-colibri-id=\"10428-c19\" class=\"h-text h-text-component style-1903 style-local-10428-c19 position-relative h-element\">\n                                    <!---->\n                                    <!---->\n                                    <div class=\"\">\n                                      <p>The following dates incur a holiday surcharge of 25% for each visit. All dates of the Midland Public Schools Spring Break are considered holiday services.<\/p>\n                                      <ul>\n                                        <li class=\"ql-indent-1\">\n                                          <a href=\"https:\/\/resources.finalsite.net\/images\/v1685630713\/midlandpsorg\/gtfphp50xgobvhwtzwtv\/2024-25Calendar1.pdf?fbclid=IwAR3ZD9afQZYMpLluZFSLPQTCO6WoxrckE6iKg7flw0bPtcXlNkVPg_pMc5Y\" style=\"color: rgb(0, 102, 204); font-size: 1em; font-weight: 400; font-family: &quot;Open Sans&quot;;\"\n                                            class=\"customize-unpreviewable\">(Calendar for Midland Public Schools 2024\/ 2025 school year)<\/a>\n                                        <\/li>\n                                        <li>Please be sure of your holiday requests, as these are non-refundable services.<\/li>\n                                        <li>We do not issue any credits for the cancellation of services on the following holidays:<\/li>\n                                        <li class=\"ql-indent-1\">Easter: Friday through Sunday of the holiday weekend<\/li>\n                                        <li class=\"ql-indent-1\">Memorial Day: Friday through Monday of the holiday weekend<\/li>\n                                        <li class=\"ql-indent-1\">Independence Day: July 4th, 5th and 6th, 2025<\/li>\n                                        <li class=\"ql-indent-1\">Labor Day: Friday through Monday of the holiday weekend<\/li>\n                                        <li class=\"ql-indent-1\">Thanksgiving: Thursday through Sunday of the holiday weekend<\/li>\n                                        <li class=\"ql-indent-1\">Christmas: December 24th and 25th<\/li>\n                                        <li class=\"ql-indent-1\">New Years: December 31st and January 1st<\/li>\n                                        <li>Once you have confirmed the holiday service request in our TTP software, we hold your spot and will send you the invoice. Please note the due date on the invoice so you do not lose that service request.<\/li>\n                                        <li>We will issue a credit for (non-holiday) cancellation dates in that invoice with 72 hours notice.<\/li>\n                                        <li>We will issue a full credit for canceled services (in that invoice) if you have a death in your immediate family (Spouse, Domestic Partner, children, grandchildren, or parents only) or if your pet passes away and\n                                          you no longer need our services.<\/li>\n                                        <li>Once you have booked holiday services, you must pay within 24 hours in order to hold your spot.<\/li>\n                                        <li>We will not issue any refunds for cancellations (this includes all services in that invoice).<\/li>\n                                        <li>If you cancel and have not prepaid this service, you will still owe that amount.<\/li>\n                                      <\/ul>\n                                      <p>\n                                        <br>\n                                      <\/p>\n                                    <\/div>\n                                  <\/div>\n                                <\/div>\n                              <\/div>\n                            <\/div>\n                            <div data-colibri-id=\"10428-c20\" class=\"h-accordion-item style-1333 style-local-10428-c20 position-relative h-element\">\n                              <!---->\n                              <a data-open-by-default=\"false\" href=\"#10428-c20\" class=\"h-accordion-item-title d-flex align-items-center h-global-transition\">\n                                <div class=\"h-accordion-item-title-normal-icon h-accordion-item-title-icon\"><span class=\"h-svg-icon\"><!--Icon by Font Awesome (https:\/\/fontawesome.com)-->\n    <svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"plus\" viewBox=\"0 0 1408 1896.0833\">\n      <path d=\"M1408 736v192q0 40-28 68t-68 28H896v416q0 40-28 68t-68 28H608q-40 0-68-28t-28-68v-416H96q-40 0-68-28T0 928V736q0-40 28-68t68-28h416V224q0-40 28-68t68-28h192q40 0 68 28t28 68v416h416q40 0 68 28t28 68z\"><\/path>\n    <\/svg><\/span><\/div>\n                                <div class=\"h-accordion-item-title-active-icon h-accordion-item-title-icon\"><span class=\"h-svg-icon\"><!--Icon by Font Awesome (https:\/\/fontawesome.com)-->\n    <svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"minus\" viewBox=\"0 0 1408 1896.0833\">\n      <path d=\"M1408 736v192q0 40-28 68t-68 28H96q-40 0-68-28T0 928V736q0-40 28-68t68-28h1216q40 0 68 28t28 68z\"><\/path>\n    <\/svg><\/span><\/div> <span>What kinds of payment do you accept? Can I leave cash on the counter?<\/span><\/a>\n                              <div id=\"10428-c20\" class=\"h-accordion-item-content__container\">\n                                <div class=\"w-100 h-y-container h-accordion-item-content\">\n                                  <!---->\n                                  <div data-colibri-id=\"10428-c21\" class=\"h-text h-text-component style-1903 style-local-10428-c21 position-relative h-element\">\n                                    <!---->\n                                    <!---->\n                                    <div class=\"\">\n                                      <ul>\n                                        <li>Payments for services may be made by credit card through our emailed invoice.<\/li>\n                                        <li>Payments can be made by check written out to \u201cPaula\u2019s Pet Sitting, LLC\u201d. Send checks via mail to the address on your invoice.<\/li>\n                                        <li>Please do not leave payments \u201con the counter\u201d for the pet sitter.<\/li>\n                                      <\/ul>\n                                    <\/div>\n                                  <\/div>\n                                <\/div>\n                              <\/div>\n                            <\/div>\n                            <div data-colibri-id=\"10428-c22\" class=\"h-accordion-item style-1335 style-local-10428-c22 position-relative h-element\">\n                              <!---->\n                              <a data-open-by-default=\"false\" href=\"#10428-c22\" class=\"h-accordion-item-title d-flex align-items-center h-global-transition\">\n                                <div class=\"h-accordion-item-title-normal-icon h-accordion-item-title-icon\"><span class=\"h-svg-icon\"><!--Icon by Font Awesome (https:\/\/fontawesome.com)-->\n    <svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"plus\" viewBox=\"0 0 1408 1896.0833\">\n      <path d=\"M1408 736v192q0 40-28 68t-68 28H896v416q0 40-28 68t-68 28H608q-40 0-68-28t-28-68v-416H96q-40 0-68-28T0 928V736q0-40 28-68t68-28h416V224q0-40 28-68t68-28h192q40 0 68 28t28 68v416h416q40 0 68 28t28 68z\"><\/path>\n    <\/svg><\/span><\/div>\n                                <div class=\"h-accordion-item-title-active-icon h-accordion-item-title-icon\"><span class=\"h-svg-icon\"><!--Icon by Font Awesome (https:\/\/fontawesome.com)-->\n    <svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"minus\" viewBox=\"0 0 1408 1896.0833\">\n      <path d=\"M1408 736v192q0 40-28 68t-68 28H96q-40 0-68-28T0 928V736q0-40 28-68t68-28h1216q40 0 68 28t28 68z\"><\/path>\n    <\/svg><\/span><\/div> <span>What is your Payment and Cancellation Policy?<\/span><\/a>\n                              <div id=\"10428-c22\" class=\"h-accordion-item-content__container\">\n                                <div class=\"w-100 h-y-container h-accordion-item-content\">\n                                  <!---->\n                                  <div data-colibri-id=\"10428-c23\" class=\"h-text h-text-component style-1903 style-local-10428-c23 position-relative h-element\">\n                                    <!---->\n                                    <!---->\n                                    <div class=\"\">\n                                      <p>Clients of Paula\u2019s Pet Sitting agree to pay for all services that are requested and scheduled (in that invoice) if they are not canceled prior to the following cancelation windows as described below.<\/p>\n                                      <ul>\n                                        <li>Mid Day Dog Walks:<\/li>\n                                        <li><span style=\"font-weight: 300; font-size: 15px; font-family: &quot;Open Sans&quot;; color: rgb(5, 5, 5);\">Same-day cancellations are full charge. <\/span><\/li>\n                                        <li><span style=\"font-weight: 300; font-size: 15px; font-family: &quot;Open Sans&quot;; color: rgb(5, 5, 5);\">Cancellations must occur before 5 p.m. for the next day&#8217;s services.<\/span><\/li>\n                                        <li><span style=\"font-weight: 300; font-size: 15px; font-family: &quot;Open Sans&quot;; color: rgb(5, 5, 5);\">You must cancel weekend or Monday services before 5 p.m. on Friday.<\/span><\/li>\n                                      <\/ul>\n                                      <p class=\"ql-indent-1\"><span style=\"font-weight: 300; font-size: 15px; font-family: &quot;Open Sans&quot;; color: rgb(5, 5, 5);\">&#8211; Definition of a Mid-Day Dog Walk: If you have the same schedule week after week, such as Monday through Friday dog walks (or another example, &#8220;Feed dinner every Mon-Wed-Fri at 5 pm), then you are considered a &#8220;Daily.&#8221;<\/span>\n                                        <span\n                                          style=\"font-weight: 400; font-size: 15px; font-family: &quot;Segoe UI Historic&quot;, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; color: rgb(5, 5, 5);\"> <\/span>\n                                      <\/p>\n                                      <ul>\n                                        <li>Vacation Services:<\/li>\n                                        <li class=\"ql-indent-1\">72 hours notice from the start time of the first service in that invoice (client will be charged for all services in that invoice).<\/li>\n                                        <li class=\"ql-indent-1\">Notification of cancellation must be during business hours, otherwise the cancellation will take place the next day.<\/li>\n                                        <li class=\"ql-indent-1\">Definition of a Vacation visit:<\/li>\n                                      <\/ul>\n                                      <p class=\"ql-indent-2\">1) If you are physically out of town for business or pleasure.<\/p>\n                                      <p class=\"ql-indent-2\">2) If you randomly schedule visits here and there when needed or have no set schedule, even if you are present in the area.<\/p>\n                                      <ul>\n                                        <li>Overnight Care:<\/li>\n                                        <li class=\"ql-indent-1\">Our Overnights are a premium service.<\/li>\n                                        <li class=\"ql-indent-1\">We require your reservation to be paid in full to confirm and hold your dates.<\/li>\n                                        <li class=\"ql-indent-1\">Please be absolutely certain of your Overnight Care requests as these are non-refundable services.<\/li>\n                                        <li class=\"ql-indent-1\">When requesting overnights, you will receive an invoice for those services which will be due immediately.<\/li>\n                                        <li class=\"ql-indent-1\">Any daytime services in the same invoice will be subject to our regular vacation cancellation policy of 72 hours unless any of the days fall on a holiday, then the holiday cancellation applies.<\/li>\n                                        <li class=\"ql-indent-1\">Notification of cancellation must be during business hours (M-F, 8-5 pm), otherwise the cancellation will take place the next business day.<\/li>\n                                        <li>* We do not issue refunds for any payments, but will credit your account to be used for future services if you cancel with proper notice (detailed above).<\/li>\n                                        <li>* We will issue a full credit for cancelled services (in that invoice) if you have a death in your immediate family (Spouse, Domestic Partner, children, grandchildren or parents only) and you no longer need our\n                                          services.<\/li>\n                                        <li>* We will issue a full credit for cancelled services (in that invoice) if your pet passes away and you no longer need our services.<\/li>\n                                      <\/ul>\n                                    <\/div>\n                                  <\/div>\n                                <\/div>\n                              <\/div>\n                            <\/div>\n                            <div data-colibri-id=\"10428-c24\" class=\"h-accordion-item style-1337 style-local-10428-c24 position-relative h-element\">\n                              <!---->\n                              <a data-open-by-default=\"false\" href=\"#10428-c24\" class=\"h-accordion-item-title d-flex align-items-center h-global-transition\">\n                                <div class=\"h-accordion-item-title-normal-icon h-accordion-item-title-icon\"><span class=\"h-svg-icon\"><!--Icon by Font Awesome (https:\/\/fontawesome.com)-->\n    <svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"plus\" viewBox=\"0 0 1408 1896.0833\">\n      <path d=\"M1408 736v192q0 40-28 68t-68 28H896v416q0 40-28 68t-68 28H608q-40 0-68-28t-28-68v-416H96q-40 0-68-28T0 928V736q0-40 28-68t68-28h416V224q0-40 28-68t68-28h192q40 0 68 28t28 68v416h416q40 0 68 28t28 68z\"><\/path>\n    <\/svg><\/span><\/div>\n                                <div class=\"h-accordion-item-title-active-icon h-accordion-item-title-icon\"><span class=\"h-svg-icon\"><!--Icon by Font Awesome (https:\/\/fontawesome.com)-->\n    <svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"minus\" viewBox=\"0 0 1408 1896.0833\">\n      <path d=\"M1408 736v192q0 40-28 68t-68 28H96q-40 0-68-28T0 928V736q0-40 28-68t68-28h1216q40 0 68 28t28 68z\"><\/path>\n    <\/svg><\/span><\/div> <span>Can I schedule a same day appointment?<\/span><\/a>\n                              <div id=\"10428-c24\" class=\"h-accordion-item-content__container\">\n                                <div class=\"w-100 h-y-container h-accordion-item-content\">\n                                  <!---->\n                                  <div data-colibri-id=\"10428-c25\" class=\"h-text h-text-component style-1903 style-local-10428-c25 position-relative h-element\">\n                                    <!---->\n                                    <!---->\n                                    <div class=\"\">\n                                      <ul>\n                                        <li>Yes, you may schedule appointments on the same day that you need service, however your request is subject to availability in the Pet Care Provider\u2019s schedule.<\/li>\n                                        <li>If you schedule after business hours (5 p.m. or later) the day before you need service or if you schedule on the same day you need service, we add a 25% surcharge to our regular fee.<\/li>\n                                        <li>If you schedule a Monday service after 5 p.m. on Friday you will be charged the 25% surcharge. You must request them through the Time To Pet software \u2013 NOT text, phone call or email.<\/li>\n                                        <li>We will do our best to schedule you with your regular Pet Care Provider. It is assumed that you agree for us to schedule your pet with the back-up provider in the event that your regular Provider is not available.\n                                          We will never schedule a visit with a Provider that is not familiar with your home and pet.<\/li>\n                                      <\/ul>\n                                    <\/div>\n                                  <\/div>\n                                <\/div>\n                              <\/div>\n                            <\/div>\n                            <div data-colibri-id=\"10428-c26\" class=\"h-accordion-item style-1339 style-local-10428-c26 position-relative h-element\">\n                              <!---->\n                              <a data-open-by-default=\"false\" href=\"#10428-c26\" class=\"h-accordion-item-title d-flex align-items-center h-global-transition\">\n                                <div class=\"h-accordion-item-title-normal-icon h-accordion-item-title-icon\"><span class=\"h-svg-icon\"><!--Icon by Font Awesome (https:\/\/fontawesome.com)-->\n    <svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"plus\" viewBox=\"0 0 1408 1896.0833\">\n      <path d=\"M1408 736v192q0 40-28 68t-68 28H896v416q0 40-28 68t-68 28H608q-40 0-68-28t-28-68v-416H96q-40 0-68-28T0 928V736q0-40 28-68t68-28h416V224q0-40 28-68t68-28h192q40 0 68 28t28 68v416h416q40 0 68 28t28 68z\"><\/path>\n    <\/svg><\/span><\/div>\n                                <div class=\"h-accordion-item-title-active-icon h-accordion-item-title-icon\"><span class=\"h-svg-icon\"><!--Icon by Font Awesome (https:\/\/fontawesome.com)-->\n    <svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"minus\" viewBox=\"0 0 1408 1896.0833\">\n      <path d=\"M1408 736v192q0 40-28 68t-68 28H96q-40 0-68-28T0 928V736q0-40 28-68t68-28h1216q40 0 68 28t28 68z\"><\/path>\n    <\/svg><\/span><\/div> <span>Can I book appointments with my pet sitter?<\/span><\/a>\n                              <div id=\"10428-c26\" class=\"h-accordion-item-content__container\">\n                                <div class=\"w-100 h-y-container h-accordion-item-content\">\n                                  <!---->\n                                  <div data-colibri-id=\"10428-c27\" class=\"h-text h-text-component style-1903 style-local-10428-c27 position-relative h-element\">\n                                    <!---->\n                                    <!---->\n                                    <div class=\"\">\n                                      <ul>\n                                        <li>NO! For the safety of your pets all scheduling must be done by the client online or by calling the office.<\/li>\n                                        <li>Paula\u2019s Pet Sitting will not be held liable for visits scheduled without the office\u2019s knowledge.<\/li>\n                                      <\/ul>\n                                    <\/div>\n                                  <\/div>\n                                <\/div>\n                              <\/div>\n                            <\/div>\n                            <div data-colibri-id=\"10428-c28\" class=\"h-accordion-item style-1341 style-local-10428-c28 position-relative h-element\">\n                              <!---->\n                              <a data-open-by-default=\"false\" href=\"#10428-c28\" class=\"h-accordion-item-title d-flex align-items-center h-global-transition\">\n                                <div class=\"h-accordion-item-title-normal-icon h-accordion-item-title-icon\"><span class=\"h-svg-icon\"><!--Icon by Font Awesome (https:\/\/fontawesome.com)-->\n    <svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"plus\" viewBox=\"0 0 1408 1896.0833\">\n      <path d=\"M1408 736v192q0 40-28 68t-68 28H896v416q0 40-28 68t-68 28H608q-40 0-68-28t-28-68v-416H96q-40 0-68-28T0 928V736q0-40 28-68t68-28h416V224q0-40 28-68t68-28h192q40 0 68 28t28 68v416h416q40 0 68 28t28 68z\"><\/path>\n    <\/svg><\/span><\/div>\n                                <div class=\"h-accordion-item-title-active-icon h-accordion-item-title-icon\"><span class=\"h-svg-icon\"><!--Icon by Font Awesome (https:\/\/fontawesome.com)-->\n    <svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"minus\" viewBox=\"0 0 1408 1896.0833\">\n      <path d=\"M1408 736v192q0 40-28 68t-68 28H96q-40 0-68-28T0 928V736q0-40 28-68t68-28h1216q40 0 68 28t28 68z\"><\/path>\n    <\/svg><\/span><\/div> <span>If I am a registered client, can I go online and book appointments on my own?<\/span><\/a>\n                              <div id=\"10428-c28\" class=\"h-accordion-item-content__container\">\n                                <div class=\"w-100 h-y-container h-accordion-item-content\">\n                                  <!---->\n                                  <div data-colibri-id=\"10428-c29\" class=\"h-text h-text-component style-1903 style-local-10428-c29 position-relative h-element\">\n                                    <!---->\n                                    <!---->\n                                    <div class=\"\">\n                                      <ul>\n                                        <li>YES! We encourage you to feel free to schedule any time it is convenient for you.<\/li>\n                                        <li>Be sure to look over the final schedule before you leave on vacation as you may change your travel plans, but forget to update your pet sitting plans.<\/li>\n                                        <li>Take advantage of the conversation tab in your Time To Pet account. Amy (our Office Manager) and all of your pet care providers will see these notes, ensuring the BEST care for your pets!<\/li>\n                                      <\/ul>\n                                    <\/div>\n                                  <\/div>\n                                <\/div>\n                              <\/div>\n                            <\/div>\n                            <div data-colibri-id=\"10428-c30\" class=\"h-accordion-item style-1343 style-local-10428-c30 position-relative h-element\">\n                              <!---->\n                              <a data-open-by-default=\"false\" href=\"#10428-c30\" class=\"h-accordion-item-title d-flex align-items-center h-global-transition\">\n                                <div class=\"h-accordion-item-title-normal-icon h-accordion-item-title-icon\"><span class=\"h-svg-icon\"><!--Icon by Font Awesome (https:\/\/fontawesome.com)-->\n    <svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"plus\" viewBox=\"0 0 1408 1896.0833\">\n      <path d=\"M1408 736v192q0 40-28 68t-68 28H896v416q0 40-28 68t-68 28H608q-40 0-68-28t-28-68v-416H96q-40 0-68-28T0 928V736q0-40 28-68t68-28h416V224q0-40 28-68t68-28h192q40 0 68 28t28 68v416h416q40 0 68 28t28 68z\"><\/path>\n    <\/svg><\/span><\/div>\n                                <div class=\"h-accordion-item-title-active-icon h-accordion-item-title-icon\"><span class=\"h-svg-icon\"><!--Icon by Font Awesome (https:\/\/fontawesome.com)-->\n    <svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"minus\" viewBox=\"0 0 1408 1896.0833\">\n      <path d=\"M1408 736v192q0 40-28 68t-68 28H96q-40 0-68-28T0 928V736q0-40 28-68t68-28h1216q40 0 68 28t28 68z\"><\/path>\n    <\/svg><\/span><\/div> <span>What is a &#8220;Meet and Greet&#8221;?<\/span><\/a>\n                              <div id=\"10428-c30\" class=\"h-accordion-item-content__container\">\n                                <div class=\"w-100 h-y-container h-accordion-item-content\">\n                                  <!---->\n                                  <div data-colibri-id=\"10428-c31\" class=\"h-text h-text-component style-1903 style-local-10428-c31 position-relative h-element\">\n                                    <!---->\n                                    <!---->\n                                    <div class=\"\">\n                                      <ul>\n                                        <li>A \u201cMeet and Greet\u201d (M&amp;G) is our first visit to your home. This is where you will show us where necessary items are located, give us TWO keys to enter your home, show us how to work your security system (if applicable),\n                                          and most importantly: We will MEET YOUR PETS!!<\/li>\n                                        <li>We always assign a \u201cTeam\u201d of Pet Sitters to your pets; sometimes up to 5 people! The Pet Sitters split up their work week and are always there to back each other up in case they have a personal emergency or illness.\n                                          As another level of back-up care, Paula or Amy can always complete a visit.<\/li>\n                                        <li>At the initial M&amp;G, you will meet at least 2 Pet Sitters from your assigned team. The Pet Sitters on your team who did not go to the initial M&amp;G will shadow the established Pet Sitters at a later visit.<\/li>\n                                      <\/ul>\n                                    <\/div>\n                                  <\/div>\n                                <\/div>\n                              <\/div>\n                            <\/div>\n                            <div data-colibri-id=\"10428-c32\" class=\"h-accordion-item style-1347 style-local-10428-c32 position-relative h-element\">\n                              <!---->\n                              <a data-open-by-default=\"false\" href=\"#10428-c32\" class=\"h-accordion-item-title d-flex align-items-center h-global-transition\">\n                                <div class=\"h-accordion-item-title-normal-icon h-accordion-item-title-icon\"><span class=\"h-svg-icon\"><!--Icon by Font Awesome (https:\/\/fontawesome.com)-->\n    <svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"plus\" viewBox=\"0 0 1408 1896.0833\">\n      <path d=\"M1408 736v192q0 40-28 68t-68 28H896v416q0 40-28 68t-68 28H608q-40 0-68-28t-28-68v-416H96q-40 0-68-28T0 928V736q0-40 28-68t68-28h416V224q0-40 28-68t68-28h192q40 0 68 28t28 68v416h416q40 0 68 28t28 68z\"><\/path>\n    <\/svg><\/span><\/div>\n                                <div class=\"h-accordion-item-title-active-icon h-accordion-item-title-icon\"><span class=\"h-svg-icon\"><!--Icon by Font Awesome (https:\/\/fontawesome.com)-->\n    <svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"minus\" viewBox=\"0 0 1408 1896.0833\">\n      <path d=\"M1408 736v192q0 40-28 68t-68 28H96q-40 0-68-28T0 928V736q0-40 28-68t68-28h1216q40 0 68 28t28 68z\"><\/path>\n    <\/svg><\/span><\/div> <span>Do you do Overnight Pet or House Sitting?<\/span><\/a>\n                              <div id=\"10428-c32\" class=\"h-accordion-item-content__container\">\n                                <div class=\"w-100 h-y-container h-accordion-item-content\">\n                                  <!---->\n                                  <div data-colibri-id=\"10428-c33\" class=\"h-text h-text-component style-1903 style-local-10428-c33 position-relative h-element\">\n                                    <!---->\n                                    <!---->\n                                    <div class=\"\">\n                                      <ul>\n                                        <li>If you would like the added security of someone living in your home while you are away we can help you with that!<\/li>\n                                        <li>Our Pet Sitters stay in your home to care for and interact with your pets. Additional tasks such as having the Pet Sitter water houseplants and garden or bring in mail\/newspaper are included, but should be agreed\n                                          upon and documented prior to start of service. This service includes a 30-minute dinner time visit around 5 or 6 p.m. Pet Sitter will arrive by 9:15 p.m. each evening and stay until 6:45 a.m.<\/li>\n                                        <li>The Pet Sitter may arrive earlier in the evening, stay later in the morning or stay at the home during the day depending upon the Pet Sitter\u2019s schedule, ie: dinner time feeding or walks etc. Please schedule mid-day\n                                          visits separately.<\/li>\n                                        <li>You do not have to have a pet to book an overnight house sitter.<\/li>\n                                      <\/ul>\n                                    <\/div>\n                                  <\/div>\n                                <\/div>\n                              <\/div>\n                            <\/div>\n                            <div data-colibri-id=\"10428-c34\" class=\"h-accordion-item style-1349 style-local-10428-c34 position-relative h-element\">\n                              <!---->\n                              <a data-open-by-default=\"false\" href=\"#10428-c34\" class=\"h-accordion-item-title d-flex align-items-center h-global-transition\">\n                                <div class=\"h-accordion-item-title-normal-icon h-accordion-item-title-icon\"><span class=\"h-svg-icon\"><!--Icon by Font Awesome (https:\/\/fontawesome.com)-->\n    <svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"plus\" viewBox=\"0 0 1408 1896.0833\">\n      <path d=\"M1408 736v192q0 40-28 68t-68 28H896v416q0 40-28 68t-68 28H608q-40 0-68-28t-28-68v-416H96q-40 0-68-28T0 928V736q0-40 28-68t68-28h416V224q0-40 28-68t68-28h192q40 0 68 28t28 68v416h416q40 0 68 28t28 68z\"><\/path>\n    <\/svg><\/span><\/div>\n                                <div class=\"h-accordion-item-title-active-icon h-accordion-item-title-icon\"><span class=\"h-svg-icon\"><!--Icon by Font Awesome (https:\/\/fontawesome.com)-->\n    <svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"minus\" viewBox=\"0 0 1408 1896.0833\">\n      <path d=\"M1408 736v192q0 40-28 68t-68 28H96q-40 0-68-28T0 928V736q0-40 28-68t68-28h1216q40 0 68 28t28 68z\"><\/path>\n    <\/svg><\/span><\/div> <span>Does Paula&#8217;s Pet Sitting offer Boarding Services?<\/span><\/a>\n                              <div id=\"10428-c34\" class=\"h-accordion-item-content__container\">\n                                <div class=\"w-100 h-y-container h-accordion-item-content\">\n                                  <!---->\n                                  <div data-colibri-id=\"10428-c35\" class=\"h-text h-text-component style-1903 style-local-10428-c35 position-relative h-element\">\n                                    <!---->\n                                    <!---->\n                                    <div class=\"\">\n                                      <p>We do not offer Boarding Services.<\/p>\n                                    <\/div>\n                                  <\/div>\n                                <\/div>\n                              <\/div>\n                            <\/div>\n                            <div data-colibri-id=\"10428-c36\" class=\"h-accordion-item style-1351 style-local-10428-c36 position-relative h-element\">\n                              <!---->\n                              <a data-open-by-default=\"false\" href=\"#10428-c36\" class=\"h-accordion-item-title d-flex align-items-center h-global-transition\">\n                                <div class=\"h-accordion-item-title-normal-icon h-accordion-item-title-icon\"><span class=\"h-svg-icon\"><!--Icon by Font Awesome (https:\/\/fontawesome.com)-->\n    <svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"plus\" viewBox=\"0 0 1408 1896.0833\">\n      <path d=\"M1408 736v192q0 40-28 68t-68 28H896v416q0 40-28 68t-68 28H608q-40 0-68-28t-28-68v-416H96q-40 0-68-28T0 928V736q0-40 28-68t68-28h416V224q0-40 28-68t68-28h192q40 0 68 28t28 68v416h416q40 0 68 28t28 68z\"><\/path>\n    <\/svg><\/span><\/div>\n                                <div class=\"h-accordion-item-title-active-icon h-accordion-item-title-icon\"><span class=\"h-svg-icon\"><!--Icon by Font Awesome (https:\/\/fontawesome.com)-->\n    <svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"minus\" viewBox=\"0 0 1408 1896.0833\">\n      <path d=\"M1408 736v192q0 40-28 68t-68 28H96q-40 0-68-28T0 928V736q0-40 28-68t68-28h1216q40 0 68 28t28 68z\"><\/path>\n    <\/svg><\/span><\/div> <span>How do you enter my home?<\/span><\/a>\n                              <div id=\"10428-c36\" class=\"h-accordion-item-content__container\">\n                                <div class=\"w-100 h-y-container h-accordion-item-content\">\n                                  <!---->\n                                  <div data-colibri-id=\"10428-c37\" class=\"h-text h-text-component style-1903 style-local-10428-c37 position-relative h-element\">\n                                    <!---->\n                                    <!---->\n                                    <div class=\"\">\n                                      <ul>\n                                        <li>The safest and most efficient method for our Pet Sitters to enter your home is by using a lockbox.<\/li>\n                                        <li>You may lease a lockbox from Paula\u2019s Pet Sitting for $15 (subject to price change &amp; availability). This charge will be added to your first invoice. We will provide this lockbox at the M&amp;G.<\/li>\n                                        <li>At the M&amp;G we need you to have 2 keys ready for us. One key will go back to the key safe in our office. The other key stays in the lockbox at your home as long as you are a client.<\/li>\n                                        <li>The other option, and in my opinion the very best option, is for you to purchase a wall-mounted key lockbox that is anchored\/screwed onto the outside of your home or bolted onto a fence near the front of your house.\n                                          We especially like the wall mounted ones because they are not subject to getting iced over in the winter and can be securely mounted to the doorframe of your garage door. It is your responsibility to ensure that\n                                          a key is always available in the wall mounted key lockbox. If you change the combination, you must inform us of that change so that we can update your profile. We still require that you have a backup key available\n                                          for us at the Meet and Greet, which will go back to our office keysafe. You can find wall mount lock boxes online at Amazon and at most local hardware stores.<\/li>\n                                        <li>Apartments: We will provide a secure \u201cOver the Door Hanger\u201d for the lockbox. The cost to lease both is $16. We ask clients who live in apartments to hang it from the top of their front door prior to scheduled visits\n                                          and feel free to bring in the lockbox at the conclusion of our visits.<\/li>\n                                      <\/ul>\n                                      <p>*** If our Pet Sitters are not able to open the lockbox that you provide (or if the key is missing), there is an additional $15 to pick up the back-up key from our office.<\/p>\n                                    <\/div>\n                                  <\/div>\n                                <\/div>\n                              <\/div>\n                            <\/div>\n                            <div data-colibri-id=\"10428-c38\" class=\"h-accordion-item style-1353 style-local-10428-c38 position-relative h-element\">\n                              <!---->\n                              <a data-open-by-default=\"false\" href=\"#10428-c38\" class=\"h-accordion-item-title d-flex align-items-center h-global-transition\">\n                                <div class=\"h-accordion-item-title-normal-icon h-accordion-item-title-icon\"><span class=\"h-svg-icon\"><!--Icon by Font Awesome (https:\/\/fontawesome.com)-->\n    <svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"plus\" viewBox=\"0 0 1408 1896.0833\">\n      <path d=\"M1408 736v192q0 40-28 68t-68 28H896v416q0 40-28 68t-68 28H608q-40 0-68-28t-28-68v-416H96q-40 0-68-28T0 928V736q0-40 28-68t68-28h416V224q0-40 28-68t68-28h192q40 0 68 28t28 68v416h416q40 0 68 28t28 68z\"><\/path>\n    <\/svg><\/span><\/div>\n                                <div class=\"h-accordion-item-title-active-icon h-accordion-item-title-icon\"><span class=\"h-svg-icon\"><!--Icon by Font Awesome (https:\/\/fontawesome.com)-->\n    <svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"minus\" viewBox=\"0 0 1408 1896.0833\">\n      <path d=\"M1408 736v192q0 40-28 68t-68 28H96q-40 0-68-28T0 928V736q0-40 28-68t68-28h1216q40 0 68 28t28 68z\"><\/path>\n    <\/svg><\/span><\/div> <span>Do you offer a referral credit?<\/span><\/a>\n                              <div id=\"10428-c38\" class=\"h-accordion-item-content__container\">\n                                <div class=\"w-100 h-y-container h-accordion-item-content\">\n                                  <!---->\n                                  <div data-colibri-id=\"10428-c39\" class=\"h-text h-text-component style-1903 style-local-10428-c39 position-relative h-element\">\n                                    <!---->\n                                    <!---->\n                                    <div class=\"\">\n                                      <ul>\n                                        <li>Yes we do!! The way the program works is super simple! Each time you refer someone to us and they book a minimum of 5 visits, you will receive a $10 credit for future services! All we ask is that you tell us when\n                                          you have referred someone (to include their name) so we can watch for them!<\/li>\n                                      <\/ul>\n                                    <\/div>\n                                  <\/div>\n                                <\/div>\n                              <\/div>\n                            <\/div>\n                            <div data-colibri-id=\"10428-c40\" class=\"h-accordion-item style-1355 style-local-10428-c40 position-relative h-element\">\n                              <!---->\n                              <a data-open-by-default=\"false\" href=\"#10428-c40\" class=\"h-accordion-item-title d-flex align-items-center h-global-transition\">\n                                <div class=\"h-accordion-item-title-normal-icon h-accordion-item-title-icon\"><span class=\"h-svg-icon\"><!--Icon by Font Awesome (https:\/\/fontawesome.com)-->\n    <svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"plus\" viewBox=\"0 0 1408 1896.0833\">\n      <path d=\"M1408 736v192q0 40-28 68t-68 28H896v416q0 40-28 68t-68 28H608q-40 0-68-28t-28-68v-416H96q-40 0-68-28T0 928V736q0-40 28-68t68-28h416V224q0-40 28-68t68-28h192q40 0 68 28t28 68v416h416q40 0 68 28t28 68z\"><\/path>\n    <\/svg><\/span><\/div>\n                                <div class=\"h-accordion-item-title-active-icon h-accordion-item-title-icon\"><span class=\"h-svg-icon\"><!--Icon by Font Awesome (https:\/\/fontawesome.com)-->\n    <svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"minus\" viewBox=\"0 0 1408 1896.0833\">\n      <path d=\"M1408 736v192q0 40-28 68t-68 28H96q-40 0-68-28T0 928V736q0-40 28-68t68-28h1216q40 0 68 28t28 68z\"><\/path>\n    <\/svg><\/span><\/div> <span>How do your sitters discipline pets?<\/span><\/a>\n                              <div id=\"10428-c40\" class=\"h-accordion-item-content__container\">\n                                <div class=\"w-100 h-y-container h-accordion-item-content\">\n                                  <!---->\n                                  <div data-colibri-id=\"10428-c41\" class=\"h-text h-text-component style-1903 style-local-10428-c41 position-relative h-element\">\n                                    <!---->\n                                    <!---->\n                                    <div class=\"\">\n                                      <ul>\n                                        <li>We ask all of our clients to fill in a detailed questionnaire about their home and pet when they sign up for services. When you complete your pet\u2019s profile we will ask you to tell us when, if or how often you would\n                                          like us to reward your pet for certain behaviors. Perhaps you want us to withhold a treat for undesirable behavior or give a treat as a reward \u2013 you tell us what you prefer. Our pet sitters read these notes prior\n                                          to visits and follow your guidelines. We only use treats that you provide.<\/li>\n                                        <li>We NEVER use physical correction (such as spanking) for any pet ever! When we see attention getting behavior (such as jumping up on us) we feel that the best method to manage this behavior is to turn our back on\n                                          or ignore the pet and immediately reward with praise when that undesirable behavior stops. Our job is to provide attention, love, food, water and exercise to the pets in our care. We also take the time to look\n                                          over your pet at each visit and make sure they appear healthy and not distressed.<\/li>\n                                      <\/ul>\n                                    <\/div>\n                                  <\/div>\n                                <\/div>\n                              <\/div>\n                            <\/div>\n                            <div data-colibri-id=\"10428-c42\" class=\"h-accordion-item style-1357 style-local-10428-c42 position-relative h-element\">\n                              <!---->\n                              <a data-open-by-default=\"false\" href=\"#10428-c42\" class=\"h-accordion-item-title d-flex align-items-center h-global-transition\">\n                                <div class=\"h-accordion-item-title-normal-icon h-accordion-item-title-icon\"><span class=\"h-svg-icon\"><!--Icon by Font Awesome (https:\/\/fontawesome.com)-->\n    <svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"plus\" viewBox=\"0 0 1408 1896.0833\">\n      <path d=\"M1408 736v192q0 40-28 68t-68 28H896v416q0 40-28 68t-68 28H608q-40 0-68-28t-28-68v-416H96q-40 0-68-28T0 928V736q0-40 28-68t68-28h416V224q0-40 28-68t68-28h192q40 0 68 28t28 68v416h416q40 0 68 28t28 68z\"><\/path>\n    <\/svg><\/span><\/div>\n                                <div class=\"h-accordion-item-title-active-icon h-accordion-item-title-icon\"><span class=\"h-svg-icon\"><!--Icon by Font Awesome (https:\/\/fontawesome.com)-->\n    <svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"minus\" viewBox=\"0 0 1408 1896.0833\">\n      <path d=\"M1408 736v192q0 40-28 68t-68 28H96q-40 0-68-28T0 928V736q0-40 28-68t68-28h1216q40 0 68 28t28 68z\"><\/path>\n    <\/svg><\/span><\/div> <span>What is your policy if a pet becames ill while under your care?<\/span><\/a>\n                              <div id=\"10428-c42\" class=\"h-accordion-item-content__container\">\n                                <div class=\"w-100 h-y-container h-accordion-item-content\">\n                                  <!---->\n                                  <div data-colibri-id=\"10428-c43\" class=\"h-text h-text-component style-1903 style-local-10428-c43 position-relative h-element\">\n                                    <!---->\n                                    <!---->\n                                    <div class=\"\">\n                                      <ul>\n                                        <li>Please contact your Veterinarian\u2019s office and ask them how they want to handle emergency treatment in the event that their pet is under the care of Paula\u2019s Pet Sitting. They may ask you to fill out a special form\n                                          or ask for prepayment instructions. All of the local Veterinarians are familiar with Paula\u2019s Pet Sitting.<\/li>\n                                        <li>If we suspect that your pet may be ill we will call you (the client) first and then your emergency contact phone number on file if we cannot reach you.<\/li>\n                                        <li>If it is determined that your pet should be seen by a veterinarian we will transport them to the vet office for treatment.<\/li>\n                                        <li>If we cannot get ahold of you (the client) or your emergency contact we will call the vet and let the vet determine if the pet should be seen.<\/li>\n                                        <li>You will be billed for the time it takes us to transport your pet to the vet clinic at the rate of $37 per hour (this includes time to transport as well as time in the Vet office).<\/li>\n                                      <\/ul>\n                                    <\/div>\n                                  <\/div>\n                                <\/div>\n                              <\/div>\n                            <\/div>\n                            <div data-colibri-id=\"10428-c44\" class=\"h-accordion-item style-1359 style-local-10428-c44 position-relative h-element\">\n                              <!---->\n                              <a data-open-by-default=\"false\" href=\"#10428-c44\" class=\"h-accordion-item-title d-flex align-items-center h-global-transition\">\n                                <div class=\"h-accordion-item-title-normal-icon h-accordion-item-title-icon\"><span class=\"h-svg-icon\"><!--Icon by Font Awesome (https:\/\/fontawesome.com)-->\n    <svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"plus\" viewBox=\"0 0 1408 1896.0833\">\n      <path d=\"M1408 736v192q0 40-28 68t-68 28H896v416q0 40-28 68t-68 28H608q-40 0-68-28t-28-68v-416H96q-40 0-68-28T0 928V736q0-40 28-68t68-28h416V224q0-40 28-68t68-28h192q40 0 68 28t28 68v416h416q40 0 68 28t28 68z\"><\/path>\n    <\/svg><\/span><\/div>\n                                <div class=\"h-accordion-item-title-active-icon h-accordion-item-title-icon\"><span class=\"h-svg-icon\"><!--Icon by Font Awesome (https:\/\/fontawesome.com)-->\n    <svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"minus\" viewBox=\"0 0 1408 1896.0833\">\n      <path d=\"M1408 736v192q0 40-28 68t-68 28H96q-40 0-68-28T0 928V736q0-40 28-68t68-28h1216q40 0 68 28t28 68z\"><\/path>\n    <\/svg><\/span><\/div> <span>Do you provide services to pets with aggression issues?<\/span><\/a>\n                              <div id=\"10428-c44\" class=\"h-accordion-item-content__container\">\n                                <div class=\"w-100 h-y-container h-accordion-item-content\">\n                                  <!---->\n                                  <div data-colibri-id=\"10428-c45\" class=\"h-text h-text-component style-1903 style-local-10428-c45 position-relative h-element\">\n                                    <!---->\n                                    <!---->\n                                    <div class=\"\">\n                                      <ul>\n                                        <li>If the pet has aggressively bit someone in the past we cannot provide service.<\/li>\n                                        <li>If a pet is skittish or fearful it may be necessary to socialize the pet with our pet care provider. If that is the case, then the client needs to be present for socialization visits and pay the normal service fee\n                                          until socialized.<\/li>\n                                        <li>If at any time our pet sitter or pet owner feels that it is unsafe to perform a service, we will reserve the right to discontinue service. We would never leave your pet without care while you are away, but will\n                                          take steps to ensure their wellbeing until a better care situation can be found.<\/li>\n                                      <\/ul>\n                                    <\/div>\n                                  <\/div>\n                                <\/div>\n                              <\/div>\n                            <\/div>\n                            <div data-colibri-id=\"10428-c46\" class=\"h-accordion-item style-1361 style-local-10428-c46 position-relative h-element\">\n                              <!---->\n                              <a data-open-by-default=\"false\" href=\"#10428-c46\" class=\"h-accordion-item-title d-flex align-items-center h-global-transition\">\n                                <div class=\"h-accordion-item-title-normal-icon h-accordion-item-title-icon\"><span class=\"h-svg-icon\"><!--Icon by Font Awesome (https:\/\/fontawesome.com)-->\n    <svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"plus\" viewBox=\"0 0 1408 1896.0833\">\n      <path d=\"M1408 736v192q0 40-28 68t-68 28H896v416q0 40-28 68t-68 28H608q-40 0-68-28t-28-68v-416H96q-40 0-68-28T0 928V736q0-40 28-68t68-28h416V224q0-40 28-68t68-28h192q40 0 68 28t28 68v416h416q40 0 68 28t28 68z\"><\/path>\n    <\/svg><\/span><\/div>\n                                <div class=\"h-accordion-item-title-active-icon h-accordion-item-title-icon\"><span class=\"h-svg-icon\"><!--Icon by Font Awesome (https:\/\/fontawesome.com)-->\n    <svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"minus\" viewBox=\"0 0 1408 1896.0833\">\n      <path d=\"M1408 736v192q0 40-28 68t-68 28H96q-40 0-68-28T0 928V736q0-40 28-68t68-28h1216q40 0 68 28t28 68z\"><\/path>\n    <\/svg><\/span><\/div> <span>Do you provide medication administration?<\/span><\/a>\n                              <div id=\"10428-c46\" class=\"h-accordion-item-content__container\">\n                                <div class=\"w-100 h-y-container h-accordion-item-content\">\n                                  <!---->\n                                  <div data-colibri-id=\"10428-c47\" class=\"h-text h-text-component style-1903 style-local-10428-c47 position-relative h-element\">\n                                    <!---->\n                                    <!---->\n                                    <div class=\"\">\n                                      <ul>\n                                        <li>Our Pet Care Providers are experienced with administration of oral medications and Insulin injections.<\/li>\n                                        <li>Clients are expected to provide whatever is need as the \u201cvehicle\u201d to get the pet to eat the pill, ie: hotdog, cheese, pill pockets etc.<\/li>\n                                      <\/ul>\n                                    <\/div>\n                                  <\/div>\n                                <\/div>\n                              <\/div>\n                            <\/div>\n                          <\/div>\n                        <\/div>\n                      <\/div>\n                    <\/div>\n                  <\/div>\n                <\/div>\n              <\/div>\n            <\/div>\n          <\/div>\n          <div class=\"h-column h-column-container d-flex h-col-lg-auto h-col-md-auto h-col-auto style-1318-outer style-local-10428-c111-outer\">\n            <div data-colibri-id=\"10428-c111\" class=\"d-flex h-flex-basis h-column__inner h-px-lg-2 h-px-md-2 h-px-2 v-inner-lg-2 v-inner-md-2 v-inner-2 style-1318 style-local-10428-c111 position-relative\">\n              <!---->\n              <!---->\n              <div class=\"w-100 h-y-container h-column__content h-column__v-align flex-basis-100 align-self-lg-start align-self-md-start align-self-start\">\n                <!---->\n                <div data-colibri-id=\"10428-c165\" class=\"h-global-transition-all h-heading style-1913 style-local-10428-c165 position-relative h-element\">\n                  <!---->\n                  <div class=\"h-heading__outer style-1913 style-local-10428-c165\">\n                    <!---->\n                    <!---->\n                    <h2 class=\"\">Newborn Animals<\/h2>\n                  <\/div>\n                <\/div>\n                <div data-colibri-id=\"10428-c112\" class=\"h-row-container gutters-row-lg-0 gutters-row-md-0 gutters-row-0 gutters-row-v-lg-2 gutters-row-v-md-2 gutters-row-v-2 style-1320 style-local-10428-c112 position-relative\">\n                  <!---->\n                  <div class=\"h-row justify-content-lg-center justify-content-md-center justify-content-center align-items-lg-stretch align-items-md-stretch align-items-stretch gutters-col-lg-0 gutters-col-md-0 gutters-col-0 gutters-col-v-lg-2 gutters-col-v-md-2 gutters-col-v-2\">\n                    <!---->\n                    <div class=\"h-column h-column-container d-flex h-col-lg-auto h-col-md-auto h-col-auto style-1321-outer style-local-10428-c113-outer\">\n                      <div data-colibri-id=\"10428-c113\" class=\"d-flex h-flex-basis h-column__inner h-px-lg-0 h-px-md-0 h-px-0 v-inner-lg-0 v-inner-md-0 v-inner-0 style-1321 style-local-10428-c113 position-relative\">\n                        <!---->\n                        <!---->\n                        <div class=\"w-100 h-y-container h-column__content h-column__v-align flex-basis-100 align-self-lg-start align-self-md-start align-self-start\">\n                          <!---->\n                          <div data-toggle=\"false\" data-is-preview=\"true\" data-colibri-component=\"accordion\" data-colibri-id=\"10428-c114\" class=\"h-accordion style-1907 style-local-10428-c114 h-overflow-hidden position-relative h-element\">\n                            <!---->\n                            <div data-colibri-id=\"10428-c155\" class=\"h-accordion-item h-accordion-item-first-child style-1908 style-local-10428-c155 position-relative h-element\">\n                              <!---->\n                              <a data-open-by-default=\"false\" href=\"#10428-c155\" class=\"h-accordion-item-title d-flex align-items-center h-global-transition\">\n                                <div class=\"h-accordion-item-title-normal-icon h-accordion-item-title-icon\"><span class=\"h-svg-icon\"><!--Icon by Font Awesome (https:\/\/fontawesome.com)-->\n    <svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"plus\" viewBox=\"0 0 1408 1896.0833\">\n      <path d=\"M1408 736v192q0 40-28 68t-68 28H896v416q0 40-28 68t-68 28H608q-40 0-68-28t-28-68v-416H96q-40 0-68-28T0 928V736q0-40 28-68t68-28h416V224q0-40 28-68t68-28h192q40 0 68 28t28 68v416h416q40 0 68 28t28 68z\"><\/path>\n    <\/svg><\/span><\/div>\n                                <div class=\"h-accordion-item-title-active-icon h-accordion-item-title-icon\"><span class=\"h-svg-icon\"><!--Icon by Font Awesome (https:\/\/fontawesome.com)-->\n    <svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"minus\" viewBox=\"0 0 1408 1896.0833\">\n      <path d=\"M1408 736v192q0 40-28 68t-68 28H96q-40 0-68-28T0 928V736q0-40 28-68t68-28h1216q40 0 68 28t28 68z\"><\/path>\n    <\/svg><\/span><\/div> <span>Will you care for newborn animals while I\u2019m away?<\/span><\/a>\n                              <div id=\"10428-c155\" class=\"h-accordion-item-content__container\">\n                                <div class=\"w-100 h-y-container h-accordion-item-content\">\n                                  <!---->\n                                  <div data-colibri-id=\"10428-c156\" class=\"h-text h-text-component style-1903 style-local-10428-c156 position-relative h-element\">\n                                    <!---->\n                                    <!---->\n                                    <div class=\"\">\n                                      <p>While we love caring for pets of all ages, Paula\u2019s Pet Sitting does not provide care for newborn animals under eight weeks old, including puppies, kittens, rabbits, and other baby animals.&nbsp;\n                                        <br>\n                                        <br>Newborns require specialized, around-the-clock care that goes beyond our pet sitting services. Our team is not trained in neonatal animal care, and for the safety and well-being of your pets\u2014and peace of mind for\n                                        everyone involved\u2014we ask that alternative arrangements be made for any litters or newborns.\n                                        <br>\n                                      <\/p>\n                                    <\/div>\n                                  <\/div>\n                                <\/div>\n                              <\/div>\n                            <\/div>\n                            <div data-colibri-id=\"10428-c157\" class=\"h-accordion-item style-1909 style-local-10428-c157 position-relative h-element\">\n                              <!---->\n                              <a data-open-by-default=\"false\" href=\"#10428-c157\" class=\"h-accordion-item-title d-flex align-items-center h-global-transition\">\n                                <div class=\"h-accordion-item-title-normal-icon h-accordion-item-title-icon\"><span class=\"h-svg-icon\"><!--Icon by Font Awesome (https:\/\/fontawesome.com)-->\n    <svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"plus\" viewBox=\"0 0 1408 1896.0833\">\n      <path d=\"M1408 736v192q0 40-28 68t-68 28H896v416q0 40-28 68t-68 28H608q-40 0-68-28t-28-68v-416H96q-40 0-68-28T0 928V736q0-40 28-68t68-28h416V224q0-40 28-68t68-28h192q40 0 68 28t28 68v416h416q40 0 68 28t28 68z\"><\/path>\n    <\/svg><\/span><\/div>\n                                <div class=\"h-accordion-item-title-active-icon h-accordion-item-title-icon\"><span class=\"h-svg-icon\"><!--Icon by Font Awesome (https:\/\/fontawesome.com)-->\n    <svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"minus\" viewBox=\"0 0 1408 1896.0833\">\n      <path d=\"M1408 736v192q0 40-28 68t-68 28H96q-40 0-68-28T0 928V736q0-40 28-68t68-28h1216q40 0 68 28t28 68z\"><\/path>\n    <\/svg><\/span><\/div> <span>What does your policy say about this?<\/span><\/a>\n                              <div id=\"10428-c157\" class=\"h-accordion-item-content__container\">\n                                <div class=\"w-100 h-y-container h-accordion-item-content\">\n                                  <!---->\n                                  <div data-colibri-id=\"10428-c158\" class=\"h-text h-text-component style-1903 style-local-10428-c158 position-relative h-element\">\n                                    <!---->\n                                    <!---->\n                                    <div class=\"\">\n                                      <p>As stated in our client agreement:<\/p>\n                                      <p>\u201cWe do not care for newborn animals under eight weeks old. If your pet gives birth while you are on vacation, you must make other arrangements for their care. Failure to do so results in Paula&#8217;s Pet Sitting transporting\n                                        the mom and babies to the nearest veterinary facility. By signing this contract, you agree to pay for the extra expense of transporting them and for the specialized care.\u201d<\/p>\n                                    <\/div>\n                                  <\/div>\n                                <\/div>\n                              <\/div>\n                            <\/div>\n                            <div data-colibri-id=\"10428-c159\" class=\"h-accordion-item style-1910 style-local-10428-c159 position-relative h-element\">\n                              <!---->\n                              <a data-open-by-default=\"false\" href=\"#10428-c159\" class=\"h-accordion-item-title d-flex align-items-center h-global-transition\">\n                                <div class=\"h-accordion-item-title-normal-icon h-accordion-item-title-icon\"><span class=\"h-svg-icon\"><!--Icon by Font Awesome (https:\/\/fontawesome.com)-->\n    <svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"plus\" viewBox=\"0 0 1408 1896.0833\">\n      <path d=\"M1408 736v192q0 40-28 68t-68 28H896v416q0 40-28 68t-68 28H608q-40 0-68-28t-28-68v-416H96q-40 0-68-28T0 928V736q0-40 28-68t68-28h416V224q0-40 28-68t68-28h192q40 0 68 28t28 68v416h416q40 0 68 28t28 68z\"><\/path>\n    <\/svg><\/span><\/div>\n                                <div class=\"h-accordion-item-title-active-icon h-accordion-item-title-icon\"><span class=\"h-svg-icon\"><!--Icon by Font Awesome (https:\/\/fontawesome.com)-->\n    <svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"minus\" viewBox=\"0 0 1408 1896.0833\">\n      <path d=\"M1408 736v192q0 40-28 68t-68 28H96q-40 0-68-28T0 928V736q0-40 28-68t68-28h1216q40 0 68 28t28 68z\"><\/path>\n    <\/svg><\/span><\/div> <span> What if the mother is doing all the care?<\/span><\/a>\n                              <div id=\"10428-c159\" class=\"h-accordion-item-content__container\">\n                                <div class=\"w-100 h-y-container h-accordion-item-content\">\n                                  <!---->\n                                  <div data-colibri-id=\"10428-c160\" class=\"h-text h-text-component style-1901 style-local-10428-c160 position-relative h-element\">\n                                    <!---->\n                                    <!---->\n                                    <div class=\"\">\n                                      <p>Even if the mother is providing most of the care, there are still risks associated with newborns\u2014such as injury, illness, or rejection\u2014that require experience and training beyond our services. Our sitters are trained\n                                        in general pet care, not neonatal animal care.<\/p>\n                                    <\/div>\n                                  <\/div>\n                                <\/div>\n                              <\/div>\n                            <\/div>\n                            <div data-colibri-id=\"10428-c161\" class=\"h-accordion-item style-1911 style-local-10428-c161 position-relative h-element\">\n                              <!---->\n                              <a data-open-by-default=\"false\" href=\"#10428-c161\" class=\"h-accordion-item-title d-flex align-items-center h-global-transition\">\n                                <div class=\"h-accordion-item-title-normal-icon h-accordion-item-title-icon\"><span class=\"h-svg-icon\"><!--Icon by Font Awesome (https:\/\/fontawesome.com)-->\n    <svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"plus\" viewBox=\"0 0 1408 1896.0833\">\n      <path d=\"M1408 736v192q0 40-28 68t-68 28H896v416q0 40-28 68t-68 28H608q-40 0-68-28t-28-68v-416H96q-40 0-68-28T0 928V736q0-40 28-68t68-28h416V224q0-40 28-68t68-28h192q40 0 68 28t28 68v416h416q40 0 68 28t28 68z\"><\/path>\n    <\/svg><\/span><\/div>\n                                <div class=\"h-accordion-item-title-active-icon h-accordion-item-title-icon\"><span class=\"h-svg-icon\"><!--Icon by Font Awesome (https:\/\/fontawesome.com)-->\n    <svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"minus\" viewBox=\"0 0 1408 1896.0833\">\n      <path d=\"M1408 736v192q0 40-28 68t-68 28H96q-40 0-68-28T0 928V736q0-40 28-68t68-28h1216q40 0 68 28t28 68z\"><\/path>\n    <\/svg><\/span><\/div> <span>How can I prevent unexpected litters?<\/span><\/a>\n                              <div id=\"10428-c161\" class=\"h-accordion-item-content__container\">\n                                <div class=\"w-100 h-y-container h-accordion-item-content\">\n                                  <!---->\n                                  <div data-colibri-id=\"10428-c162\" class=\"h-text h-text-component style-1903 style-local-10428-c162 position-relative h-element\">\n                                    <!---->\n                                    <!---->\n                                    <div class=\"\">\n                                      <p>We gently recommend discussing spaying or neutering with your veterinarian, if that aligns with your long-term plans for your pets.<\/p>\n                                      <p>Prevents surprise pregnancies and litters.<\/p>\n                                      <p>Helps reduce behavioral issues related to hormones.<\/p>\n                                      <p>Offers health benefits like reduced cancer risk in certain animals.<\/p>\n                                      <p>This is, of course, your decision\u2014but one that many pet owners find helpful for simplifying care and keeping their pets healthy.<\/p>\n                                    <\/div>\n                                  <\/div>\n                                <\/div>\n                              <\/div>\n                            <\/div>\n                            <div data-colibri-id=\"10428-c163\" class=\"h-accordion-item style-1912 style-local-10428-c163 position-relative h-element\">\n                              <!---->\n                              <a data-open-by-default=\"false\" href=\"#10428-c163\" class=\"h-accordion-item-title d-flex align-items-center h-global-transition\">\n                                <div class=\"h-accordion-item-title-normal-icon h-accordion-item-title-icon\"><span class=\"h-svg-icon\"><!--Icon by Font Awesome (https:\/\/fontawesome.com)-->\n    <svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"plus\" viewBox=\"0 0 1408 1896.0833\">\n      <path d=\"M1408 736v192q0 40-28 68t-68 28H896v416q0 40-28 68t-68 28H608q-40 0-68-28t-28-68v-416H96q-40 0-68-28T0 928V736q0-40 28-68t68-28h416V224q0-40 28-68t68-28h192q40 0 68 28t28 68v416h416q40 0 68 28t28 68z\"><\/path>\n    <\/svg><\/span><\/div>\n                                <div class=\"h-accordion-item-title-active-icon h-accordion-item-title-icon\"><span class=\"h-svg-icon\"><!--Icon by Font Awesome (https:\/\/fontawesome.com)-->\n    <svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"minus\" viewBox=\"0 0 1408 1896.0833\">\n      <path d=\"M1408 736v192q0 40-28 68t-68 28H96q-40 0-68-28T0 928V736q0-40 28-68t68-28h1216q40 0 68 28t28 68z\"><\/path>\n    <\/svg><\/span><\/div> <span>Can I still use your services if I\u2019ve had a litter?<\/span><\/a>\n                              <div id=\"10428-c163\" class=\"h-accordion-item-content__container\">\n                                <div class=\"w-100 h-y-container h-accordion-item-content\">\n                                  <!---->\n                                  <div data-colibri-id=\"10428-c164\" class=\"h-text h-text-component style-1905 style-local-10428-c164 position-relative h-element\">\n                                    <!---->\n                                    <!---->\n                                    <div class=\"\">\n                                      <p>Yes \u2014 as long as newborn animals are not present during your scheduled visits. We\u2019re happy to continue caring for your adult pets and older animals as long as our standard policy is upheld.<\/p>\n                                    <\/div>\n                                  <\/div>\n                                <\/div>\n                              <\/div>\n                            <\/div>\n                          <\/div>\n                        <\/div>\n                      <\/div>\n                    <\/div>\n                  <\/div>\n                <\/div>\n              <\/div>\n            <\/div>\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>What does it mean that you are &#8220;Bonded and Insured&#8221;? A Liability insurance policy protects a business owner in case they are liable for accidental damage or injury that they cause while caring for pets in your home. Bonding means that the job that the sitter has been hired to do is performed and that [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/full-width-page.php","meta":{"footnotes":""},"class_list":["post-10428","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - Paula&#039;s Pet Sitting<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/paulaspetsitting.com\/index.php\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Paula&#039;s Pet Sitting\" \/>\n<meta property=\"og:description\" content=\"What does it mean that you are &#8220;Bonded and Insured&#8221;? 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